OUR DELIVERY PROMISE
We process our orders within 24 hours and we aim to ship them quickly.
Sometimes, deliveries may take a bit longer than expected. If your package is delayed, please be patient. The wait will be worthwhile.
OUR RETURN POLICY
We take great care in making and packaging our products. However, we know returns are sometimes needed.
Eco Pet Lab offers a 30-day return policy. After 30 days from purchase, we can't give refunds or exchanges.
For a return, your item must be unused and in its original condition. It should be sealed, unopened, and returned within the 30-day period mentioned above.
Return Material Authorization (RMA)
All returns follow Eco Pet Lab's RMA Procedures. For each return request during the 30-day period, you must ask for an RMA Number.
We'll send back any unauthorized return at your cost, with no refund. If we give you an RMA number but don't get your return within 30 days, we may cancel the RMA after notifying you in writing and keep any money you paid for that return.
You can cancel an RMA before shipping your return by telling us in writing. We'll then cancel that RMA number. If we get your return within 30 days of issuing the RMA number, we'll process it and refund your credit or debit card used for the purchase within 30 days of finishing the return process.
To start a return, please go here: https://ecopetlab.com/pages/contact